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🥝 ServiceNow Administrator ( UK & Ireland )

Hickey’s Pharmacy | Hayes, United Kingdom | Posted June 27, 2026

ServiceNow Administrator ( UK & Ireland )

Job Description

Key Responsibilities:

  • Administer and configure core ITSM modules (Incident, Problem, Change, Request).
  • Manage user roles, groups, and access controls.
  • Maintain platform performance, troubleshoot issues, and apply patches/upgrades.
  • Support the implementation of workflows, business rules, UI policies, and catalog items.
  • Assist in CMDB population and maintenance.
  • Develop and maintain reports, dashboards, and scheduled data exports to support business operations and KPIs.
  • Collaborate with the Architect and consultancy partner on platform enhancements.
  • Document configurations, processes, and procedures.
  • Provide end-user support and training as needed.
  • Monitor platform health and usage metrics.

    • Required Skills & Experience:

  • 2+ years of experience as a ServiceNow Administrator.
  • Strong understanding of ITSM processes and ServiceNow configuration.
  • Experienc...

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