Senior ServiceNow leader driving AI‑enabled ITSM, governance, and digital workplace automation to improve service efficiency, compliance, and employee experience across large enterprise environments.
. This role owns the
ServiceNow AI and process governance agenda
, leading the adoption, scaling, and control of AI‑enabled ITSM and digital workplace capabilities. The focus is on
ServiceNow Now Assist, AI‑driven workflows, ITIL process governance, and Digital Employee Experience (DEX)
within a large, regulated enterprise environment. Key Responsibilities
ServiceNow AI & Automation Leadership Lead enterprise adoption of
ServiceNow AI capabilities
including Now Assist, agentic workflows, intelligent routing, and self‑service automation Identify, prioritise, and scale AI and automation use cases across
Incident, Request, Problem, Change, Knowledge, and Service Operations Drive measurable improvements in
ticket deflection, MTTR, first‑contact resolution, and aut...