<p><b>ROLE AND RESPONSIBILITIES</b></p> <ul> <li>Actively participate in the design, development, and implementation of ServiceNow modules such as ITSM, Service Portal, CSM, HRSD, Security Operations, GRC/IRM; and other modules, as part of ServiceNow Program strategy.</li> <li>Develop solutions that leverage Analytics Intelligence and Reporting (Virtual Agent, Natural Language Intelligence), Customer Service Management, HR Service Delivery, IT Service Management (Communications, Agent Workspace, Predictive Intelligence, Product/Service Catalog, Service Portal), etc</li> <li>Strong knowledge and experience in the Now Platform Contextual Search, Data Management, Field Encryption and Key Management, Form/Lists Administration, Table/Field/Dictionary Management, User/Group administration, Advanced Work Assignment, CSDM, etc</li> <li>Design and build integrations and custom applications using Now Platform App Engine ...