Design, develop, and implement ITOM (Discovery and Service Mapping) and ITAM (SAM & HAM) solutions within the ServiceNow platform.

• Collaborate with stakeholders to gather requirements and ensure alignment with business needs.
• Configure and customize ServiceNow applications and modules, including Discovery, Asset Management, and Configuration Management Database (CMDB).
• Develop workflows, business rules, and scripts to automate processes and improve operational efficiency.
• Create new custom patterns as required for Discovery.
• Understand infrastructure components and their integration within ServiceNow.
• Integrate ServiceNow with other tools and systems using APIs and web services.
• Conduct testing and quality assurance to ensure the reliability of developed solutions.
• Provide ongoing support and troubleshooting for ServiceNow applications and services.

Ensure compliance with ITIL best pr...