This will be a 1-year renewable contract position based in One North.

Responsibilities

• ServiceNow ITSM modules configuration and maintenance (Incident, Problem, Change, Request, Knowledge Management, Service Catalogue).
• Configuration of forms, lists, dictionary entries, notifications, and SLAs. Troubleshoot and resolve platform issues including failed flows, ACL-related access issues, and performance degradation. Implement configuration enhancements.
• Produce and configure IT and non-IT workflows using ServiceNow's low-code/no-code capabilities.
• Create scripted solutions using Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer.
• Develop record producers, variable sets, order guides, catalogue client scripts, and fulfilment task structures.
• Leverage on Gen AI functionalities (Now Assist) to enhance user interactions where applicable.
• Provide support to the configuration...