Role Summary

The ServiceNow Developer is responsible for designing, developing, and supporting ServiceNow solutions across ITSM and related modules.

This role requires strong hands-on development skills, the ability to translate requirements into technical solutions, and collaboration with architects and senior developers to deliver scalable and maintainable implementations.

Roles & Responsibilities

Development & Configuration

• Perform hands-on development using:
• Business Rules, Script Includes, UI Policies, Client Scripts
• Flow Designer, IntegrationHub, Service Catalog, Workflows
• Configure and customize ITSM modules (Incident, Problem, Change, Request)
• Develop solutions aligned with OOTB-first and best practice approach
• Support data loads, transformations, and basic data validation

Solution Design & Delivery