Job Description
Event Management
 • Configure and support ServiceNow Event Management, including event rules, alert management rules, and alert correlation.
 • Ensure accurate ingestion and processing of events from monitoring tools.
 • Assist in tuning thresholds, filtering noise, and improving alert quality.
 • Support the full alert lifecycle, including creation, acknowledgment, remediation, and closure.
CMDB & Service Mapping Support
 • Apply CMDB fundamentals to correctly associate events and alerts to Configuration Items (CIs).
 • Understand CI relationships and dependencies to support meaningful alert correlation.
 • Collaborate with CMDB and Service Mapping teams to ensure data quality required for Event Management.
ITOM & Operations Collaboration
 • Understand how Event Management fits within IT Operations Management (ITOM).
 • Support integration with Incident Management for automated or assisted incident creation.
 • Work closely with I...