For this role, we are looking for passionate ServiceNow HRSD Business Analyst/Functional expert to bridge HR and IT to optimize employee services, requiring expertise in Case Management, Employee Center, and Lifecycle events. The ideal candidate would be responsible for gathering requirements, mapping processes, writing user stories, and managing UAT for HR workflows.

Responsibilities / Experience

• Requirements Gathering - Collaborate with HR stakeholders to identify process improvements and document functional specs.


• Configuration Design - Design HRSD applications (Configurable Workspace, Service Portal) using platform best practices.


• Testing and Support - Develop test plans, manage User Acceptance Testing (UAT), and provide post-implementation support.


• Data Analysis - Analyze HR data for reporting and operational efficiency.


• Reporting and Analytics - Create ...