ServiceNow ITOM SME / CMDB Lead

Location: Montreal, Canada

Experience: 7–12 Years

Job Summary

The ServiceNow CMDB Lead is responsible for overall CMDB strategy, governance, data quality, and service mapping. This role leads the CMDB team, ensures CI classification and discovery patterns are accurate, manages reconciliation processes, and aligns CMDB with business services to support operational excellence.

Key Responsibilities

• Define and execute a multi-phase CMDB maturity roadmap, transitioning from poor data quality to a service-aware AIOps model
• Act as the primary architect for the Common Service Data Model (CSDM), ensuring alignment with the latest ServiceNow framework
• Provide architectural oversight, prioritizing out-of-the-box (OOB) capabilities over custom development
• Manage stakeholders across Infrastructure, Cloud, and Security teams
• Establish governance policies for CI lifecycle man...