ServiceNow ITSM Functional Consultant

Overview

We are seeking an experienced ServiceNow ITSM Functional Consultant to support the implementation, configuration, and continuous improvement of a ServiceNow platform within a large public-sector environment. The consultant will act as the bridge between business stakeholders and technical teams, ensuring solutions align with business requirements and ITIL best practices.

Key Responsibilities

• Gather, analyze, and document business and functional requirements for ITSM processes.
• Configure and optimize ServiceNow modules including Incident, Change, Problem, Request Management, and CMDB.
• Translate business needs into functional specifications and support technical implementation.
• Design and maintain workflows, business rules, forms, and UI policies.
• Coordinate with business users, project teams, and technical stakeholders.
• Support integrations wi...