ITSM Implementation & Configuration

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  Implement and maintain ServiceNow ITSM modules including:

  
  




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  Incident Management

  
  


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  Problem Management

  
  


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  Change Management

  
  


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  Request Fulfilment

  
  




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  Configure and maintain CMDB to accurately reflect infrastructure and service relationships

  
  


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  Develop Service Catalog items, Record Producers, and workflows

  
  


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  Configure workflows, forms, business rules, UI policies, and client scripts

  
  


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  Manage user roles, groups, and access controls (ACLs)

  
  


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  Implement SLA definitions, escalation rules, and notifications

  
  


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  Support Knowl...