Role Overview

We are seeking a skilled ServiceNow Platform Support Specialist to support implementation, enhancement, and operational activities across ITSM and CMDB modules within a self-hosted ServiceNow environment hosted on AWS.

The role will focus on platform configuration, release management, workflow enhancements, CMDB alignment, service portal support, and day-to-day operational support across multiple environments. The ideal candidate should have strong hands-on experience in ServiceNow ITSM modules, Flow Designer, catalog management, and platform governance within enterprise environments.

Key Responsibilities

• Support implementation, configuration, enhancement, and operational activities for ServiceNow ITSM and CMDB modules.
• Manage release and deployment activities including update set promotion across Dev, SIT, QA, and Production environments.
• Handle deployment conflict resolution and ensure governance proc...