Müller's Solutions is seeking a highly skilled ServiceNow Senior Developer – IT Service Management (ITSM) to join our innovative IT team. In this role, you will be instrumental in designing, developing, and implementing robust ServiceNow ITSM solutions that improve service delivery and operational efficiency for our clients.
Key Responsibilities:
- Design, configure, and maintain key ServiceNow ITSM modules, such as:
- Incident Management
- Problem Management
- Change Management
- Request Management
- Knowledge Management
- Provide hands-on development throughout the platform, including:
- Business Rules, Client Scripts, and UI Policies
- Flow Designer and workflow automation
- Form and catalog configurations
- SLA and approval logic implementation
- Manage and support day-to-day operations (BAU) by: