Müller’s Solutions is seeking an experienced and results-driven ServiceNow Service Delivery Manager to oversee the delivery and performance of our ServiceNow solutions. In this role, you will be responsible for managing service delivery teams, ensuring alignment with business goals, and driving continuous improvement in ServiceNow platform operations.
Key Responsibilities - Take full responsibility for the overall delivery of the ServiceNow platform services, encompassing continuous operations and support, ensuring the platform is always available, reliable, and performing optimally to meet organizational needs.
- Enhance services driven by the backlog, prioritizing and implementing improvements and new features that align with business objectives and user feedback.
- Coordinate releases and deployments, managing schedules, resources, and communication to guarantee smooth transitions and minimal disruption.
- Serve as the main escalation p...