We are currently seeking a SharePoint Analyst who owns the development and advancement of the Call Center Level 2 SharePoint intranet and knowledge base PowerApps by designing and maintaining the site structure, coordinating requirements and timelines with partners, and organizing content and permissions. Ensures Level 2 staff can quickly access accurate, current, searchable knowledge and supporting scripts while handling calls.



Job Duties

• Site design, structure, and user experience
  
  
  
  • Designs, builds, and maintains the SharePoint intranet and knowledge base PowerApps information architecture, navigation, and page structure.
  
  
  • Facilitates stakeholder review cycles and incorporates feedback to improve usability and adoption.
  
  
  • Maintains an inventory of pages and sections.
  
  
  
  


• Content management and readiness coordination
  
  
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