Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.

Key Responsibilities

1. Team Leadership

• Lead and supervise team members during the shift
• Assign positions and tasks to staff
• Coach and support team members to follow brand standards
• Assist with training new employees
• Maintain a positive and productive team environment

2. Guest Experience

• Ensure fast, friendly, and accurate service for every guest
• Resolve guest complaints professionally
• Maintain drive-thru and front counter efficiency
• Promote upselling and suggestive selling

3. Operations Management

• Manage shift operations including front counter, drive-thru, and kitchen
• Ensure food quality and produc...