The shift lead position is the first step an hourly team member takes towards becoming a manager. One may not always be leading a shift, but as a certified shift leader, the individual will be expected to always be thinking like shift leader. The individual has been chosen for this position based on their leadership qualities as well as the skills they have shown management on a daily basis. Successful shift leading will directly lead to be eligible to become a manager within the THG organization.

Purpose of Position:

• Supports the Management team while ensuring all team members perform to the highest standards – 100% performance, 100% of the time at 100% volume of the business

• Assists the Management team with inventory control, food quality, controllable costs and financial results

• Shift leaders are accountable for every guest’s complete satisfaction in their dining experie...