I. Purpose of Position

The Shift Leader oversees all Restaurant activities during their shift, ensuring smooth restaurant operations. The shift leader interacts with guests, supervises staff, handles cash management, and maintains cleanliness and safety. The Shift Leader works hands-on, provides training to others, and resolves issues promptly while enforcing policies and procedures.

II. Key Responsibilities

• Understands the impact of job responsibilities on Guests, Team, and Restaurant Operations.

• Directs team and ensures all food items are prepared and served in accordance with all Brand, Company, and health department regulations. Coaches team members to follow guidelines for food preparation and production management.

• Interacts with guests and resolves concerns promptly and effectively.

• Treats employees with respect and recognition.

• Ensures cash handling procedures are followed by others.

• Adheres to food and cash co...