Position Purpose

The Order Entry Representative is responsible for end-to-end ownership of customer orders and related inquiries. This role is expected to function with a one-stop-shop mentality by proactively identifying issues, communicating clearly with customers, and working problems through resolution rather than deferring or transferring responsibility unnecessarily.



Core Accountabilities

Order Accuracy & Processing

- Enter customer orders accurately, completely, and in accordance with established procedures.

- Validate pricing, product selection, shipping details, and required dates prior to order release.

- Identify discrepancies or potential issues and take corrective action before processing.

- Maintain accountability for order accuracy from entry through completion.



Customer Ownership & Service

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