Key Responsibilities
Execute and monitor end-to-end billing runs
Validate rating, charging, and invoicing processes
Ensure billing completion within SLA timelines
Perform bill validation and reconciliation checks
Investigate and resolve billing discrepancies
Troubleshoot rating, taxation, invoicing, and payment issues
Monitor scheduled batch jobs and Unix scripts
Maintain job scheduling tools (e.g., Control-M, Autosys)
Handle incidents as per ITIL framework
Support minor configuration changes in production
Participate in change deployments and release validation
Prepare impact analysis for production fixes
Generate daily/weekly billing health reports
Perform revenue reconciliation
Support audit and compliance requirements
Maintain operational documentation and SOPs
Provide L2 support and operations for the SingleView application environment: manage and resolve escalated incidents and service requests.
Monitor application performance...