Key Responsibilities

1. Transition Management

• Develop comprehensive, business continuity-optimized transition plans, including scope, timelines, milestones, and resource allocation for the migration of solutions to external LSSC/AMS providers and internal offshoring services (MDI)
• Implement and manage the overall transition program governance, ensuring all workstreams deliver according to defined timelines and objectives
• Define and monitor KPIs and success criteria for transition completion
• Ensure business continuity through proactive risk identification and mitigation strategies
• Ensure compliance with contractual obligations, SLAs, and regulatory requirements
• Oversee the implementation of the defined support model for all local solutions
• Oversee structured knowledge transfer pr...