Summary:

Reporting to the Smart Metering Manager, your purpose in this role is to strategically build, lead, manage, and coach the Smart Metering team. You will foster a high-performance culture, ensuring that you and your motivated workforce of smart metering experts deliver excellent customer service and first-time resolution of customer concerns and queries.

Your role is paramount in ensuring all household customer interactions (internal and external) are governed by strict quality standards, achieving targets for customer satisfaction, and maintaining commercial and budgetary alignment.

Your leadership extends to the oversight of critical operational tasks, including managing customer complaints and objectors, raising work orders, resolving meter exchange error jobs, and completing property analysis, while you drive continuous process improvement and compliance across your team.

Main responsibilities:
Team Leadership and High-Performance Culture: Lead...