**Where you’ll work:**

Guatemala City, GU, GT

**Customer Care & Success at GoTo**

At GoTo, our Customer Care & Success team helps people get the most out of technology. We use innovative, AI-driven tools and automation to make support faster and smarter. Creative thinking and teamwork are at the heart of how we solve problems and enhance customer experience. Join us and use your skills to add value for our customers and have a positive impact on everyone who uses our products.

**Your Day to Day**

As an **SMB Project Manager** , you will be working on:

+ Client Onboarding & Implementation — You will manage multiple concurrent SMB onboarding projects (1–50 seats) from kickoff through go-live, ensuring projects are delivered on time, within SLA, and with a seamless client experience.

+ Client Leadership & Training — You will serve as the primary point of contact for clients, leading kickoff calls, coordinating meetings via M...