Take on a key engineering role at Smile Digital Health as a Tier 2 Engineer. Balance customer support with software development tasks in this engaging position.
This position focuses on maintaining and developing software components that are vital to the core of Smile's product offering. You’ll engage with various business areas for requirement gathering, and work directly with Tier 1 support on issue resolution. Participation in major incidents and mentorship of junior staff are also key elements of this role.
Key Responsibilities:
• Propose high-level designs and technical solutions
• Collaborate with integrated teams on customer requirements
• Mentor Tier 1 staff on best practices and procedures
• Maintain relevant documentation and stay up-to-date
• Assist team in resolving major incidents and technical challenges
Requirements:
• 3+ years in software development or related fields
• Degree in computer science or a related discipline
• Experience in s...