**Position Summary...**

**What you'll do...**

+ Lead the discovery phase of medium to large Mobile Engineering projects by collaborating with cross-functional teams to determine project strategy; interpreting strategy into sustainable mobile solutions; and obtaining cross-functional approvals.

+ Troubleshoot business and production issues for mobile devices by gathering and evaluating information (for example, issue, impact, criticality, possible root cause); engaging support teams to assist in the resolution of issues; analyzing issues based on expert knowledge of mobile devices and programming; formulating and implementing an action plan; interpreting results to determine further action; performing root cause analysis acrossmultiple mobile devices to prevent future occurrence of issues; and completing online documentation.

+ Provide mobile engineering support to the business by responding to user questions, concerns, and issues (for example, techni...