Seeking a highly motivated and detail-oriented ServiceNow IT Operations Management Solution Engineer to join our team. The successful candidate will be responsible for designing and implementing ServiceNow IT Operations Management (ITOM) solutions that meet business requirements and align with IT service management (ITSM) best practices. This role requires a strong understanding of the ServiceNow platform, ITSM principles, and ITOM practices.
Responsibilities:
Design and implement ServiceNow ITOM and Event Mgmt solutions that meet business requirements and align with ITSM best practices
Configure and customize ServiceNow ITOM to meet business requirements, including setting up workflows, business rules, and data models.
Configure, develop and maintain event management data models, setting up event rules, event scripts, and event workflows.
Develop and maintain ITOM data models, including data relationships and data governance