JOB RESPONSIBILITIES:


+ Investigate and troubleshoot system and configuration issues raised by customers or impacting customers, including debugging and fixing of customer specific Java and SQL code (can include additional technologies)

+ Provide assistance to existing customers at critical times of the year

+ Configure the system as per defined requirements using either the software user interface and/or via customer specific XML/SQL scripts on the system’s database

+ To build and maintain custom forms, update integrations and data aggregation often using SQL scripts and XML

+ Liaise with development, product management and infrastructure teams for advanced configuration and (custom) development of the system

+ Attend customer meetings and calls as and when required as part of support, ensuring a professional image at all time

+ Provide training to customers on existing functionality

+ Draft training documentation bo...