Knowledge and Skills 7 - 10 years working experience within the IT industry. 5+ years experience with customer marketing, customer interactions, customer analytics and digital omnichannel solutions. 5 years retail industry experience with an understanding of retail business processes. 5+ years experience in architecting IT Technology programs with a detailed understanding of Customer Marketing Frameworks. 5+ years experience with Customer Experience (CX) relating to Digital Channels (web, mobile, Whats App, USSD), CRMs, Customer Identity, Customer analytics systems. 5+ years experience with all aspects of IT projects from business analysis, architectures, system analysis and design through development, testing, implementation, and production support (SDLC). 5+ years excellent design and architecture skills...