We are seeking an experienced Solution Architect with deep expertise in Genesys Cloud, CTI integration, and Microsoft Dynamics 365 Case Management to drive architecture, solutioning, and implementation for large-scale contact center transformation initiatives.

This role will lead end-to-end solution architecture, support complex omnichannel and cloud contact center deployments, provide technical advisory during discovery and pre-sales engagements, and ensure successful delivery of enterprise-grade customer experience solutions.

• Design end-to-end Genesys Cloud CTI architectures , including softphone, desk phone, SIP/SBC, and peripheral integrations aligned to enterprise security and architecture standards.
• Define integration patterns between Genesys Cloud and Dynamics 365 , including:
• Screen pop
• Click-to-dial
• Case creation
• Activity logging
• Develop high-level and detailed...