Overview We are seeking a highly skilled Solution Architect withexpertise in Microsoft Dynamics 365 Customer Engagement (CE), particularly across Customer Service, Customer Insights, Contact Center, Omnichannel, and integration with Azure & Power Platform.
The ideal candidate will understand customer requirements, design modern digital customer experience solutions, support crafting compelling proposals, and collaborate with sales teams to win strategic opportunities.
Key Responsibilities
Requirement Discovery & Analysis
Engage customers through workshops, interviews, and assessments.
Identify business pain points, process gaps, and improvement opportunities.
Translate business requirements into high-level architectural recommendations.
Solution Architecture (Microsoft Dynamics 365 & Power Platform)
Design end-to-end solutions leveraging:
Dynamics 365 Customer Service Omnichannel for Customer Service Customer Insights (Data & Journeys / Real-Time Marketing) C...