Business Segment: Personal & Private Banking

Company: Standard Bank of South Africa

Location: ZA, GP, Johannesburg, 30 Baker Street

To gather customer insights, conduct analysis and monitor outcomes, as input into the Client Journey.

Key Responsibilities

• Conduct as-is assessments, i.e. value stream mapping, as input into the Client Journey.
• Conduct CIT, SIT and UAT testing and fix detected errors. Testing can be done on own work as well as on that of other colleagues in the team.
• Consider existing policies and procedures when providing input into the design and testing of different approaches during the concept stage, in order not to incur additional operational, credit and market risk.
• Demonstrate the potential impact of delivery on cost, revenue, client experience and NPS.
• Determine what to focus on based on client journey objectives, data and timelines in order to provide meaningful opportu...