Duties

• Curate a dynamic, globally recognized wine list that complements the culinary concept.
• Provide expert, non-pretentious tableside beverage pairing consultations for VIPs.
• Manage high-value inventory, including rare allocations and premier purchases.
• Conduct daily briefing tastings and continuous education for the service team.

Shift Operations

• Supervise all operational departments during shifts.
• Conduct operational briefings.
• Ensure all guest requests are fulfilled promptly.
• Monitor staff presentation and grooming.
• Handle shift handovers effective.

Guest Relations

• Manage guest complaints and recovery.
• Assist VIP arrivals and departures.
• Ensure personalized service delivery.
• Conduct guest follow-ups.

Emergency & Security Management

• Handle emergencies and incidents. <...