Responsibilities Ensure seamless guest service and professional front‑of‑house operations. Optimize Spa bookings to maximize treatment room utilisation and revenue. Maintain accurate administrative records and reporting for the Spa Manager. Supervise and mentor Spa reception staff to uphold professionalism and service excellence. Implement and maintain hospitality standards, ensuring consistency and guest satisfaction. Manage reservations, cancellations, and confirmations through the Spa software system (e.g., Premier Spa, ESP, or similar). Welcome guests, provide accurate treatment information, and ensure smooth check‑in and check‑out procedures. Handle guest complaints or queries politely, efficiently, and in line with company policy. Coordinate with therapists, housekeeping, and other departments to ensure seamless service flow. Oversee financial transactions, including payments and daily cash‑ups, ensuring accuracy and compliance. Prepare daily, weekly, and monthly front‑office r...