TELUS Digital is seeking a Trainer/Quality Analyst based in Spain, Galicia, Arbo. This role focuses on enhancing agent performance through effective training sessions and quality assurance measures. You will deliver tailored training, assess agent interactions, and provide actionable insights to improve performance. The ideal candidate will have experience in training and quality assurance, strong communication skills, and the capability to adapt to different learning styles. This position is crucial in supporting operational excellence within the team.
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