Role : Trainer/Quality Analyst Account : eCommerce Location : Casablanca, Morocco Language : Spanish, French, English We offer Relocation Package for candidates leaving outside Casablanca or Morocco.
As an Operations Trainer & Quality Analyst, you play a critical role in improving agent performance and customer experience by connecting training, quality assurance, and operational insights. You deliver engaging training sessions, evaluate agent interactions across multiple channels, and use quality findings to identify performance gaps and implement targeted learning interventions. You collaborate closely with Operations leaders to ensure agents are equipped with the knowledge, skills, and behaviors required to meet performance and quality standards.