Job Accountabilities:



* Handle customer inquiries, bookings and travel-related concerns through email, chat, and phone.

* Provide accurate and timely information on flights, reservations and travel policies.

* Utilize airline systems and tools to manage tickets, cancellations, or modifications.

* Communicate effectively in English and Spanish to assist international customers.

* Collaborate with internal teams to resolve escalated issues efficiently.

* Ensure compliance with company procedures and industry standards.

* Maintain a high level of professionalism and reliability in all interactions.



Job Requirements:



* Background in the airline or travel industry (required).

* Excellent technical proficiency and ability to learn new systems quickly.

* Strong communication and problem-solving skills.

* Fluent in English and Spanish, both written and verbal.

* High work ethic, a...