The OTC Service Representative plays a key role in customer operations ensuring efficient execution of complete Order-to-Cash (OTC) process, which is critical for safeguarding revenue, maintaining customer satisfaction, managing disputes and receiving cash. This role acts as a critical link between internal teams and customers, driving operational excellence and customer satisfaction.
What We Ask
Bachelor/Master’s degree, preferably in Logistics, Supply Chain Management, Finance or a related field
2+ years of work experience, preferably in Customer Operations/Supply Chain Management/Logistics
Experience with O2C processes and Customer Service operations (in Supply Chain)
Fluent Spanish and English skills (written and spoken)
Knowledge of Supply Chain within an FMCG operation
Experience in customer service, order processing and transport or invoicing
Experience with debit and credit handling, complaint and return handling
Familiarity with ERP systems ...