As a Customer Advisor , you will be the first point of contact for customers, ensuring excellence in service delivery.
Location: Lisbon (Avenida do Mediterrâneo, 1)
You will:
- Manage reservations (creating, modifying, or canceling reservations).
- Support clients via inbound and outbound calls, as well as email.
- Handle customer inquiries about services such as Flight Club, VIP, and PRM (passengers with reduced mobility).
- Assist with claims and complaints related to delays, strikes, or cancellations.
- Provide accurate, real-time information to help customers make the best decisions.
- Deliver excellent service that goes beyond customer expectations.
- Perform backoffice tasks in addition to customer-facing activities, as part of a blended model.
Your Profile:
- Fluency in Spanish (C1) and at least B2 English (spoken and written).