About the job Spanish Team Lead (Onsite: BGC)

Key Qualifications:

• Amenable to work in shifting schedules.
• Amenable to work ONSITE (BGC Taguig).

General Knowledge & Skills:

• Knowledge of Customer care operations
• Experience in managing teams
• Able to coach, mentor, motivate and interact with people
• Excellent verbal and written communications in both English and Spanish.
• Strong decision making and analytical ability
• Demonstrate patience, passion for problem solving, ability to use knowledge bases, tools

Education and other requirements:

• Minimum experience of 4 years with customer service in the BPO/BPM industry
• Bachelors degree in any course
• Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz
• A minimum of 3 years in the role of a Team Leader MUST HAVE HANDLED A TEAM OF SPANISH SPEAKING AGENTS DOING...