Mission/ Core purpose of the Job
The Specialist Agent Liquidity will ensure efficient and effective support to Digital Distribution team to handle agents, partners, dealers and sales team rebalancing queries. The job holder is accountable for daily support delivery to Agents, Dealers, Regional teams and other channel partners ensuring prompt reporting and issue resolution.
Main Job Functions:
Daily, weekly and monthly reporting of liquidity channels performance to regional teams.
Support Agent Quality Management team to ensure that all issues raised from the market are solved.
Manage and Train Direct Sales Distribution (DSDs) teams and collect feedback for effective liquidity delivery in the Trade.
Support manager Liquidity to Identify rebalancing gaps per liquidity channel and devise solutions.
Analyze channel performance trends and share with regional teams to fix rebalancing gaps.