About the job Specialist Customer Experience Design Degree in Industrial or Process Engineering, Statistical Analysis or related A minimum of 3-5 years in Customer Experience Design Experience designing complex solutions for digital environments Clearly articulating concepts and rationale Proficiency in Microsoft Office Suite Responsibilities To design customer experiences using the Steve Towers Customer Experience Management Method for the products, new concepts and innovations across the company, in brand-specific experiences, portfolio-wide strategies, and discipline focused initiatives. To design from the Moments of truth, through all levels of the customer performance landscape Key Implement Customer Experience (CX) strategy and philosophy throughout the projects and processes worked on Deliver the organisations strategy through customer experience design and redesign initiatives throughout the organisation Develop and support activities to improve customer and employee experience...