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🥝 Specialist Customer Service Location
LEONI | Casablanca, Morocco | Posted May 26, 2026
Job Description
Job Description
- Manages day-to-day customer service for selected customers (one face to the customer for pre-series, series and aftersales) incl. coordination of day-to-day operations between Advanced Delivery Center (ADC), customers, LEONI production facilities & third party logistics
- Monitors customer satisfaction and coordinates actions in case of deviations for value chain issues
- Processes customer orders, analyzes customer schedules against agreed contracts, incl. capacity and flexibility agreements and coordinates potential solution for deviations between customer, sales and country
- Gathers and shares information regarding customer production program
- Controls consistency of Master Production Schedule (MPS) regarding capacity to ensure customer demand is respected
- Monitors availability of required finished goods (FG) to fulfill customer demand, initiates emergency measures in case of missing FG and escalates in case of e...