• Role: Specialist Engineer
• Location: Sheffield UK
• Type: Hybrid 3-days in a week

Job Description

Primary skill: Automation Engineer

• Service Lifecycle Management: Oversee the design implementation, operation and improvement of IT services
• Stakeholder Collaboration: Engage with business and technical stakeholders to ensure service alignment with organizational needs
• Service Strategy: Develop and implement service strategies, places and processes to improve service delivery and customer satisfaction
• Performance Monitoring: Monitor service performance using key matrices and KPIs and implement corrective actions as needed to maintain service quality
• Capacity Management: Effectively manage service capacity to ensure seamless operations and avoid disruptions due to capacity constraints; Ensure sufficient capacity is available to meet current and future ...