Purpose & Overall Relevance for the Organization
Account Operations is responsible to support the business in order to achieve sales and market strategy objectives. Ensure a reliable, adequate and competitive customer service level for all assigned customers of the channel (adidas).
Responsibilities
Provide Account operations support to all assigned customers in specific market. Support communication with customers via all relevant communication channels (e-mail, tickets, phone) and provide information such as related to orders and articles andcompiling various order-related analyses at the request of customers or Sales.Work in close cooperation with internal and external departments (e.g. Sales, AS&O Team, Finance, Order Fulfilment) when dealing with the following topics: Backlogs, cancellations, launches, pre-pack promotions, etc;
Returns and complaints;
Coordinating new customer set-ups and changes to customer...