Specialist I, Accounts Receivable
Location: Mandaluyong City, Philippines
Responsibilities
- Identify, validate, and log customer disputes to initiate resolution and escalation.
- Perform initial investigation and communicate findings with the proper owners or resolvers.
- Monitor and ensure immediate resolution of disputes; use reports to follow up.
- Promptly request credit memos upon validation of the claim and clear the deduction in the AR Ledger once credit is issued.
- Generate monthly deduction reports, analyze trends in deductions by customer or product line, and present findings to management to drive process improvements.
Qualifications
- Bachelor’s degree in a finance field.
- At least 1 year of experience in Customer Service or BPO related fields.
- Very good English written and oral communication skills.
- Amenable to a night shift schedule.