Overview

SPECIALIST II, HUMAN RESOURCE SHARED SERVICES

Job Summary

The HR Specialist serves as the frontline support for employee-related inquiries and transactional HR processes. This role is responsible for delivering a high-quality employee experience by ensuring timely and accurate handling of requests, maintaining data integrity within HR systems, and driving operational efficiency. The HR Specialist collaborates closely with internal stakeholders and Centers of Expertise (COEs) to resolve complex issues and continuously improve HR processes and systems.

Responsibilities

Job Responsibilities

• Serve as the primary point of contact for employee queries related to HR, received via ticketing tools, chat, or email.
• Process HR transactions efficiently, with a strong focus on achieving First Contact Resolution (FCR).
• Ensure adherence to agreed Service Level Agreements (SLAs) when handling em...