**45158BR**
**Extended Job Title:**

Specialist III

**Position Description:**

Performs responsible, specialized duties within a unit of a department. Responsibilities include activities which require knowledge of departmental procedures. Employee performance is based upon a review of completed work and overall results obtained. May supervise clerical employees.

**Requisition ID:**

45158BR

**Travel Required:**

None

**Major/Essential Functions:**

PHONES:

+ Professionally manage a multi-line phone system by efficiently answering incoming calls, providing accurate information, and directing customers to the appropriate office or personnel for assistance.

+ Deliver excellent customer service by responding to inquiries promptly and ensuring calls are routed accurately and effectively.

+ Maintain clear and professional communication while assisting customers and coordinating with depa...