Service Performance and Issue Resolution

• Execute daily Purchase‑2‑Pay activities, ensuring timely and accurate processing in line with service levels and financial closing timelines.
• Process supplier invoices, perform three‑way matching (purchase order, goods receipt, invoice) and post transactions in the ERP system.
• Identify and flag blocked invoices, incorrect purchase order data, missing receipts, or supplier payment queries for resolution.
• Escalate unresolved exceptions and recurring issues to the Team Lead Invoice Management.
• Support first‑level query resolution by gathering relevant documentation and information.

Implementation of Changes and Improvements

• Support standardization efforts within the Purchase‑2‑Pay operations team by adhering to updated work instructions and processes.
• Contribute improvement ideas based on day‑to‑day operational observations to the Team Lead.

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