Responsible for determining the validity and authorising settlement of group life insurance claims.

About The Role

This role provides high- quality claims services in authorized claims transactions for Major Claims (Death, Critical Illness, TPD and Payor Benefit) within required benchmarks and in line with the company and department goals.

Key Responsibilities

Claims Processing

• Register, reserve, assess, review, investigate, approve and process payment for Major claims within Claims Approval Authority and recommend to higher level for claims above authority.
• Ensure meeting individual quality, turnaround time and productivity benchmark.
• Liaise with solicitors and other third parties during investigation and negotiation to seek guidance on the course of action that serves the best interest of the company.

Training

• Train new joiners on product knowledge and claims assessment skill...