Job Title: Learning & Development Specialist-Customer Experience

Reports To: Learning & Development -Supervisor

Position Location: Vernon Hills, IL

Work Type: Hybrid

FLSA Status (Exempt/Non-Exempt): Exempt


Position Summary:

The Learning & Development Specialist – Customer Experience is responsible for supporting the design, delivery, and continuous improvement of training programs for customer service teams. Reporting to the L&D Supervisor, this role ensures frontline employees are equipped with the communication, soft skills, and service knowledge required to deliver high-quality customer experiences. The specialist executes onboarding, upskilling, and provides ongoing coaching to reinforce learning in live environments. Additionally, the role contributes to quality monitoring and knowledge management, partnering with supervisors to address performance gaps. Leveraging customer feedback, operational data, and AI-enabled t...